Membership Shipping Benefits

Members of our Bronze, Silver, and Gold programs receive free standard shipping on all eligible orders.

Standard-level customers are responsible for shipping charges on orders up to $10,000.

Shipping rates and available delivery methods will be displayed at checkout where applicable.

Standard Shipping Information

Most in-stock items ship within 1–3 business days. Orders are typically delivered within 5 business days, depending on product availability, carrier capacity, and delivery location.

We offer delivery through trusted carriers including Purolator, UPS and other regional partners. Tracking information will be emailed once it becomes available from the carrier.

Express Shipping

Eligible in-stock products may qualify for 24-hour express delivery at an additional cost. To qualify, all items in the order must be available and marked as eligible for express delivery.

Truckload Shipments

Less-than-truckload (LTL) shipments under $500 are subject to a flat shipping fee of $200.

Additional freight charges may apply to oversized, heavy, or specialty items.

Partial Shipments

Orders containing multiple products may ship separately based on product availability. Partial shipments may occur at no additional cost to the customer.

Delivery Details

If no one is available to receive the shipment, packages may be redirected to the nearest pickup location or post office, and a delivery notice may be left by the carrier.

Delivery timelines are estimates only and are not guaranteed. In the event of unexpected delays, customers will be notified and may choose to maintain or cancel the order where applicable.

Certain products, brands, or remote delivery locations may be excluded from standard shipping promotions or membership benefits and may incur additional shipping charges.

Standard Returns

We accept returns for new, unopened, and unused products within 30 days of the original purchase date. Products must be returned in their original packaging and in new condition to qualify for a refund or account credit.

A restocking fee of up to 20% may apply to eligible returns, depending on the condition of the product, manufacturer policies, and return processing requirements.

Please contact your Noctoptics Representative prior to returning any product to obtain return authorization and instructions.

Defective Products

Items found to be defective upon arrival (“dead on arrival” or DOA) may be exchanged for a replacement item at no additional cost or credited to the customer account, subject to the manufacturer’s warranty and return policy.

If the manufacturer determines that:

• the product is not defective,
• the product was not returned in new condition, or
• the damage resulted from misuse, mishandling, or improper installation,

the customer may be responsible for return shipping costs, replacement costs, inspection fees, and applicable restocking charges.

Non-Returnable Items

The following items are non-returnable and non-refundable unless otherwise approved in writing:

• Products purchased more than 30 days prior
• Custom-made or made-to-order products
• Special order items where the supplier does not permit returns
• Opened, used, damaged, or incomplete products

Special order returns are governed by the supplier’s individual return policy. Some suppliers may permit returns subject to a restocking fee, while others may not accept returns at all.

Return Methods

Customers may return eligible products to their local branch at no charge.

If returning products by shipment, return shipping costs are the responsibility of the customer unless the return is due to a confirmed manufacturer defect or shipping error.

Products returned for refund or exchange must include all original accessories, manuals, documentation, and packaging materials.

Processing & Refunds

Once the returned product has been received and inspected, approved returns may be issued as either an account credit or a refund to the original method of payment, at the sole discretion of Noctoptics.

Processing times may vary depending on manufacturer inspection, product condition, and return volume.

If your item is covered by warranty, it can be repaired free of charge. If the warranty has expired, repair costs may vary depending on the item and supplier. Contact your Noctoptics Representative for assistance.

Please note that if you return an item for repair, you are also responsible for the shipping costs. These charges will be added to your account.

If you have returned an item for repair, please allow approximately six weeks for repair, not including shipping time. We work directly with our supplier partners, and processing times may vary.